top of page

Terms and Conditions

(updated 19/12/2023)

Terms and Conditions

NIZAMIR TEXTILES SDN. BHD.
(No. 679146-U)

 

 

This website is owned by NIZAMIR TEXTILES SDN. BHD. The term ‘NIZAMIR TEXTILES’ or ‘NIZAMIR' or ‘NIZAMIR.COM' or ‘we’ or ‘our’ refers to the owner of the website which is Nizamir Textiles Sdn. Bhd.

​

The term ‘you’ refers to the user or viewer of this website.

By accessing this Site, ordering Products and/or using the Services, you hereby agree to be legally bound by these Web Terms.

 

If you do not accept these Web Terms and/or the additional terms, please leave the site and discontinue using our services immediately. Nizamir reserves the right to revise these Terms and Conditions at any time by updating this page without prior notice.

Please read this page every time you enter into this website so that you are aware of any Terms & Conditions changes.

ORDER POLICY

  • When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.

  • By completing your orders, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Nizamir Textiles site.

  • Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.
     

 

DISCLAIMER
All contents inside the website is for information only. we are not liable for any loss or damage, directly or indirectly whatsoever, loss of data or profit or any other matters which has negative impact to you due to use of this website. Nizamir is not liable for any others issue which is not under our control or beyond our control.

ACCEPTANCE ORDER POLICY
Kindly refer to our Terms and Conditions all the time to ensure that you understood and agreed before using our services. if you do not accept these terms and / or the additional terms, please leave the site and discontinue using our services immediately.

Fulfillment, Shipment & Delivery

NIZAMIR TEXTILES CURRENTLY SHIPS;

  • Throughout greater Malaysia.

  • Singapore

  • Brunei Darussalam

  • International shipping

​

SHIPPING TERMS

  • All prices on our website does not include shipping unless stated otherwise.

  • The customer bears the shipping cost and costs associated to overseas shipping, including but not limited to customs duties, taxes and other charges that may incur.

  • Shipping cost will automatically be calculated during checkout.

  • Domestic bus courier options are available within Sarawak.

  • All our orders using our standard packaging materials. We do not cater to any special packaging at the moment.

  • We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

  • We strive to deliver your purchased products within the shortest time possible. 

  • All orders are dispatched and delivered by our designated carrier from Monday to Friday, excluding weekends and public holidays.

  • Shipments via sea is available for bulk and wholesale orders

 

DELIVERY TIME

  • Estimated delivery time via bus in Sarawak ± 2 working days

  • Estimated delivery time within Malaysia ± 3 - 7 working days.

  • Estimated delivery time outside Malaysia ± 9 working days.

Returns, Refunds & Exchanges

CLEARANCE ITEMS POLICY
All Sale & Clearance items are non-returnable, non-refundable and non-exchangeable. All sales are final once purchase has been made.

​

RETURN, EXCHANGE AND REFUND POLICY

  • No exchange and return for wrong sizes, colours & materials made by the customer. All sales are final.

  • Please read and understand the product information carefully before making a purchase. This website contains fabric products which are sold in meters, pairs, mix & match ready to wear of different materials, sizes, colours and quantities. There is no refund and exchange due in the event of a customer error. All sales are final.

  • If the items are damaged, please inform us by Whatsapp or E-mail first for a refund or exchange . Then you can return your purchase for up to 10 days from the date of purchase. All return items must be returned in ( Unworn, Unaltered, Unwashed, Unironed condition with all tags attached ).

  • You are responsible for the return shipping amount. No returns, refunds or exchanges would be accepted after 10 days.

 

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear and tear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 30 days of receiving the returned item. Shipping charges are to be borne by the customer.

​

Please return your purchase to the following address:

Nizamir Textiles Sdn. Bhd (No. 679146-U)
7, India Street, 93000, Kuching, Sarawak, Malaysia.

​

Nizamir Textiles Sdn. Bhd. reserves the right to alter this policy at any time.

​

We are always here to help, if you have questions regarding the online order, please email to support@nizamir.com or whatsapp our customer service team at:

+6082 421 190 or +6017 423 3677.

Privacy Policy

THIS PRIVACY POLICY APPLIES TO THE USE OF OUR WEBSITE

We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site. 

 

LOG FILES AND COOKIES

This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

​

Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits.  Cookies are very small text files that are stored on personal computers for reference purposes. 

​

We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.

​

We have no access to or administration abilities over any cookies that are used by any advertisers on our site.    

 

LINKS TO OTHER WEBSITES

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you  review the privacy policy of every website you visit, whether or not they are linked to by our own site.

 

REGISTRATION AND USE OF PERSONAL INFORMATION

Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process. 

​

If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.

​

We also provide visitors to our website the opportunity to opt-in to receive communications from us.  In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at support@nizamir.com, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.

​

Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.

 

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at support@nizamir.com. You may also complete any corrections, updates or deletion requests at +6011-2680 3789; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.

 

SECURITY

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information. 

 

You may submit any questions you may have about our security procedures by emailing us at support@nizamir.com

 

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

 

CONTACT DETAILS

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:

 

Nizamir Textiles Sdn. Bhd, 7, India Street, 93000, Kuching, Sarawak, Malaysia

Payment Methods

  • Credit / Debit Cards

  • Bank Transfers

  • Offline Payments

bottom of page