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FAQ

Frequently Asked Questions

  • What do you do?
    We at Nizamir Textiles specialize in retail of various fabrics and fashion accessories. Wholesale, we've got you covered. Need custom design batiks for your organization, we can do that too! The sky is the only limit, feel free to drop us a message.
  • Where are you located?
    We are located at India Street Kuching at multiple branches, currently 7, 29/31 and 47 India Street, Kuching. Find us here at: https://maps.app.goo.gl/e9kREaF7h7YjiVW27
  • What times are you open?
    We are open; Mon - Sun : 8.30am - 6.00pm Our shops are closed during Friday prayers and during Eid. Open during most Public and School Holidays.
  • Can you ship to me?
    Yes, we do ship. We had catered to our customers throughout Greater Malaysia and beyond. No matter where you are located, we can get the goods to you.
  • What is your return policy?
    We offer a 14-day return policy for all products purchased through our website. If the item received is damaged or incorrect, please contact our customer service team to initiate the return process. Returns are not accepted for incorrectly purchased items i.e. customer checks out wrong size or colour. Please do review your shopping cart before checking out.
  • How long does shipping take?
    Shipping times vary depending on your location and the shipping method you choose at checkout. Standard orders typically take 1 to 2 weeks to be received by the customers within Malaysia. We offer standard and expedited shipping options, and you can track your order once it's been shipped.
  • Do you offer international shipping?
    Yes, we offer international shipping to select countries. Please check our shipping policy for more information on which countries we ship to and the associated fees.
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